Frequently asked questions

We offer a 30-day return policy. If you're not completely satisfied, contact us at info@kickoffandco.com and we'll make it right.

We offer free shipping on every order. Orders are delivered in 7–15 business days.

Once your order is dispatched you'll receive a confirmation email with a tracking number so you can follow your order every step of the way. If you haven't received tracking details within 5 business days of ordering, contact us at info@kickoffandco.com and we'll look into it immediately.

Yes. All Kickoff & Co products are tested for quality and safety before we stock them. The grip strength trainer is suitable for all fitness levels including rehabilitation use. If you have a specific medical condition we recommend consulting your healthcare provider before use.

Yes, we accept exchanges within 30 days of delivery. Contact us at info@kickoffandco.com with your order number and the item you'd like to exchange for. We'll guide you through the process and make it as smooth as possible.

If your item arrives damaged, contact us at info@kickoffandco.com within 7 days of delivery with a photo of the damage. We'll send a replacement immediately at no cost to you.

You can reach us anytime at info@kickoffandco.com. We respond to all enquiries within 24–48 hours Monday to Friday. For the fastest response include your order number in the subject line.